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(Terms & Conditions)

Thank you for your interest in seeking services with the Centre for Psychological and Counselling Services (CPCS), HELP University. The CPCS is now providing online counselling and psychotherapy as well to clients who require emotional support. If you are interested in online counselling and psychotherapy, before proceeding to register for our services, please ensure that you have the basic requirements for video conferencing as indicated in the checklist below, and fully understand the risks and benefits of online counselling and psychotherapy indicated below.


If you prefer FACE-TO-FACE over ONLINE counselling and psychotherapy, kindly proceed to the bottom of this page and click on the REGISTRATION FOR SERVICES button. 

Basic Requirements for Online Counselling & Psychotherapy through Video Conference. I have:

  • a laptop / smartphone with functional camera & microphone.

  • a physical space that is conducive for private online counselling & psychotherapy.

  • Internet connection in the space where I intend to have my online counselling & psychotherapy. 

Potential Risk and Benefits of Online Counselling & Psychotherapy:



  • Accessibility – privacy of at home or other private locations, eases the meet-up between you and

        your therapist for sessions.

  • Convenience & flexibility - you are able to have a face-to-face therapy remotely.


  • Could be unsuitable for clients with more serious mental illnesses or addictions that require more treatment than online counselling & psychotherapy.


  • Concerns about Confidentiality & Privacy – Although CPCS is complying to standard ethical guidelines for confidentiality & privacy (e.g., secure data centre, end-to-end and signed BAA), there is still a possibility of privacy leaks and hack with information being transmitted online.


  • Unreliable technology – technological problems (e.g., loss of internet connection and internet connection lagging) make it difficult to access treatment when clients need it.

  • Online therapists are unable to intervene in crisis situations – Since online therapists are distant from clients, it is difficult to respond quickly with direct assistance and effectively when a crisis (e.g., suicidality) happens.


  • Limitations of online counselling & psychotherapy – Online therapists are unable to see facial expressions as accurately, and/or read body language, may lack the intimacy and intricacy of real-world interactions, etc.

If you have read and understand CPCS’s all that were stated above, please click on the REGISTRATION FOR SERVICES button below.

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